Privacy policy



When you purchase something from our Lost Frequencies Shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our Lost Frequencies Shop, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

When you add products to your shopping cart and enter your details during checkout, we reserve the right to save this information to send you shopping cart or checkout reminders for commercial purposes.

To complete your purchase the following categories of processors can receive your personal data for the following purposes:
Categories of processors:
– payment processing companies (Mollie, Privacy Policy you can find here)
– order fulfillment company
– customer service by Lost Frequencies Shop

Purposes of data processing:
– payment of your order
– fulfillment of your order
– customer service

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates if you use the opt-in form on our Lost Frequencies Shop.



We use your personal information only in accordance with the European Law: General Data Protection Legislation of April 27 2016 regarding Data protection concerning the treatment and processing of your personal data (the ‘GDPR’). This also gives you the legal right to access, correct, modify or delete your personal data, on condition that these are correct and do not lead to identity fraud. Your details will not be disclosed to third parties for information or publicity purposes.



How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like commercial purposes (for example subscribing for a newsletter), we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime. Please contact us via our contact sheet or use the opt-out function in the mailings we send.



We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.



In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways, other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers , we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

It is also important to note that ShopWeDo also tracks your personal information. ShopWeDo collects your name, email, shipping and billing address, payment details, company name, phone number, IP address and device data to provide us with the Services of ShopWeDo, including supporting and processing orders, authentication, and processing payments. This information is also used to improve the Services of ShopWeDo.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Condtions.



To protect your personal information, we take reasonable precautions and follow the industry’s best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow and implement additional generally accepted industry standards.



When you enter this website, cookies may be automatically installed on your computer’s hard drive. This information helps us to personalize this website according to each user’s wishes and preferences. Most browsers allow you to refuse or delete cookies or receive a warning prior to installation thereof. Please consult the help instructions on your web browser for additional information. If you accept to use cookies when you enter this website, these cookies may be used when you enter the website in the future.



The visits on this website are tracked by Google Analytics; the Google service that allows us to analyze our website. These cookies are used to analyze and optimize the website. Following information about your usage is passed: IP address, approach to the place of visit, time and day of visit, which pages are visited, time on page, and such. This information is passed on to Google, and stored on the latter’s servers in the United States. Google will not associate your IP address with other data held by Google or us. Google uses this information only to have a broad knowledge of how you use the website.

If you do not want this, you can refuse the use of cookies in your browser settings. Please note however that you cannot use the full functionality of our website.

By visiting the website, you agree to the collection of data for analysis and optimization purposes as described above.



By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.



We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

This Privacy Policy was last updated on the 22nd of May 2018.



Content that you have created and posted/uploaded to your social media accounts, and that contains the hashtag #LostMerch or any other Lost Frequencies brand hashtag or hashtag that has been communicated by Lost Frequencies or Lost Frequencies Shop, may be used on the webpages, social media pages of Lost Frequencies or other marketing, promotional and advertising initiatives, in any media now or in the future. By using any of the hashtags as described above, you grant Lost Frequencies the irrevocable, royalty-free, non-exclusive, transferable right to use your tagged User Submissions, username, real name, image, likeness, caption, location or other identifying information that connects with any use of your User Submissions.



If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please us via our contact sheet.