Payments

 

 

HOW CAN I PAY MY ORDER?

At the moment, we support the following Payment options:

  • Credit Card: Visa, Mastercard (Mollie)
  • iDeal, Bancontact/Mister Cash (Mollie)
  • KBC/CBC Payment Button, ING Home’Pay, Belfius Direct Net (Mollie)
  • Lost Frequencies Shop Gift Cards

CREDIT CARD (VISA, MASTERCARD)
Payment is possible with Visa and Mastercard. Your credit card data is SSL encrypted and therefore transferred via a secured connection.

IDEAL, BANCONTACT/MISTER CASH
You will be redirected to iDeal or Bancontact/Mister Cash via Mollie to the website of your bank to complete your purchase securely (SSL encrypted). Please keep your bank card, login data of your online banking as well as a card reader ready.

KBC/CBC PAYMENT BUTTON, ING HOME’PAY, BELFIUS DIRECT NET
We also offer some payment methods from specific banks that help make the payment easier and faster for your comfort.

LOST FREQUENCIES SHOP GIFT CARDS
During Checkout, you can enter the code of the Gift card in the designated entry field (“Gift card or discount code”). Please do this before completing the checkout procedure, as we are not able to link your Gift Card or Discount coupon to your order afterwards.

 

IS IT SAFE TO ORDER ONLINE?

As security is our main priority, your transaction will always be done using a secured connection (https). Also, all credit and debit cardholders are subject to validation and authorization by Mollie and the card issuer/service.

 

WILL I BE CHARGED ANY EXTRA FEES?

No, you will only pay for your order and shipping costs after checkout. However, depending on the country you live in, please be aware that extra Import Taxes can be charged upon arrival of your order.

 

WHAT DO I DO IF I HAVE PROBLEMS WITH MY PAYMENT?

Depending on your browser and internet connection, there might be some difficulties you encounter while placing your order.

Don’t worry; if we do not receive a payment, your order will be cancelled so you can always try again.
If you keep having technical problems, please contact your bank for more information. Payment problems are most likely due to insufficient funds or technical card problems.

If you checked with your bank and the problem isn’t solved, then contact us and provide us with the following information:

  • A clear description of the situation describing what page you are on and what action you were taking (what payment method, which step, …)
  • The operating system you are using (e.g. Windows Vista, Mac OS Lion)
  • The URL you are currently on (e.g. http://shoplostfrequencies.com )
  • A screenshot of the page or a copy/paste of the error you are presented with.

Please always make sure before contacting us, that the problem is not caused by insufficient funds or technical problems with your bank, your browser or internet connection. So try to close your browser and repeat the process before contacting us.

 

For more information please check our Terms and Conditions.